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Service Refunds - Implement by the Consumer Rights Directive in the EU
Non re-connection policy
- Your right to cancel the service - If you can cancel the service purchase within 14 days from the purchase date, providing you HAVE NOT accessed the service at any point within this time frame (please see below). Telly Connect will reimburse money received from you within a period of 14 days of being notified by you in writing. Refunds will be given minus any cost made by payment provider for the refund.
- Accessing the content - Once you have or started to access the service/content - by downloading, streaming or otherwise, you can no longer withdraw from the service and request a refund. We strongly recommend taking a Free trail where available before making a purchase for any services.
- Making a purchase within this site - By making and confirming (acknowledge) a purchase of a service within the Telly Connect site you are excepting the service starts straightaway, hence you have opted to have the service provided in full within 14 days. This means the right to cancel is lost during the cancellation period as the service is provided in full before the 14 days elapses as under EU consumer rights directive.
- Incompatibility of hardware and software - Services will only work on MAG254/250 and 257 IPTV STB units.
- Geographical restrictions - Some service have geographical restrictions. Please check this before making a purchase.
- Your right to a service refund - No refunds for services if you have opted to have the service provided in full within 14 days This means the right to cancel is lost during the cancellation period if the service is provided in full before the 14 days elapses.
Customers that has requested and received a refund for services will not be excepted for re-connection to any further services, regardless of time passed. This applies to all excising and new services. Any payments revived from a customer that has had a refund in the past will have there payment returned minus an admin charge of €1.50.
If we can be of any further assistance or you are unsure about anything, email us at:
Click here for our Service Refunds - Non Reconnection Policy
Internet services vary depending upon your provider. Some companies offer broadband Internet with limited access. If you exceed certain download limits your Internet Service Provider may slow down your connection or you may be charged extra. UK Telly Connect is not responsible for any restrictions imposed by individual Internet service providers when abroad.