Troubleshooting your MAG256 IPTV system
|The main reason for poor IPTV picture quality or frozen screen is a your internet connection drooping packets, or high latency, all off which will affect the operation and picture quality when watching any IPTV services. Unlike using your PC, TV streaming needs a good, stable internet service, and just because your internet is supper fast and you can surf the web fine on your PC, it dos not mean your internet service is working without any problems.
Your Set-Top Box will work with a stable ADSL connection of 1.5Mbps or more. Please test your speed Via an internet speed checker and a PING test. If you need to improve your service please contact your internet service provider, has this is outside of our control.
If you are unable to access any channels
- Make sure your IPTV Telly Connect box is turned on. (this could save you some embarrassment.)
- Make sure your main Internet connection is not down, as we all know this happens a lot in Spain.
- Check your TV is connected to the Telly Connect Box
- Check that your Channel hosting subscription has not expired.
- Perform a reboot of your router, if this fixes the problem we recommend you check to see if there is a Manufacturer software update for your router.
- Reboot your IPTV Telly Connect Box, and then wait for a few minutes for the box to log back in and perform any updates.
PLAYBACK BUFFERING AND FREEZING
One of the biggest things you need is a good Internet connection with a minimum broadband speed of 1.5Mbps to 2.5Mbps (megabits per second), However 99% of all viewing problems are internet speed problems that are losing data packets, something which we have no control over. You may have a 10Mbps, but if the service is dropping packets you will have a problem, speed is not everything!
Also if you are running your IPTV box on a WiFi internet connection this can be problematic in its self. We strongly recommend increasing the Buffer time in the settings to 15 seconds, this will delay the program playing by 15 seconds, but its worth doing. If you need help with this just drop us an email, and we will be happy to help.
The worldwide internet comes with no guarantees about performance, and a vast number of things can delay a streaming video or TV programmes. There can be problems with the number of hops that the data takes on the way to your internet service provider (ISP), and with the "traffic shaping" system your ISP probably employs. There can be further problems with your broadband router if its fairly old.
HDMI Problem - No Sound or Picture
Please check that your TV can support FULL HDMI, most up to date TVs do but some of the earlier ones may not. If you see lines going across the screen or a blue background this is a problem with your TV not the Set-Top Box.
If you have a picture but no sound check that your TV has an HDMI socket that will allow you to run the audio independently via the phono cable supplied. This may be marked as HDMI - DVI Audio In, and the phono sockets are normally close to the HDMI socket.(this market as HDMI2)
If this is the case, just plug the mini jack in to the back of the Set-Top box market AV, and then connect the Red and White phono plugs in to the red and white phono sockets next to the HDMI plug at the back of the TV. You should then have sound. Still no luck, then you can connect to the TV using the mini jack to phono plug.
However you do have seven days from activation of the service to return the item, but after we cannot issue refunds, and you may be charged a re-stocking fee. So we would always recommend checking first to ensure that your TV can take an HDMI lead if this is the way you really need to connect.
Still nothing - Help is on hand
Email our friendly team at firstname.lastname@example.org they're ready and waiting to help you from 10am to 5pm (UK time). However please note we do not offer technical support for routers, PC's or devices.