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Acceptable Usage Policy - UK Telly Connect

Acceptable Usage Policy

UK Telly Connect FUPAt Telly Connect, we want all of our customers to get the best calling plans, known as ‘subscriptions’, at the lowest possible price. This Fair Usage Policy ("FUP") is designed to prevent fraud and abuse of our subscriptions by a small number of users.

Subject to this FUP, Telly Connect unlimited subscriptions allow unlimited calls to UK landlines in the applicable subscription (excluding special, premium, service and non-geographic numbers). All calls will be disconnected and require a re-dial after a 30 minutes duration.

Call concurrency is one (1) call at any one time can be made from a registered telephone number on the Telly Connect telephone service. Unlimited UK landline packages are subject to our fair usage limit of 4000 minutes per month.

Telly Connects subscriptions are for individual use only (personal or business communications) in accordance with our Terms of Use and this FUP ("Legitimate Use”). The following is a non-exhaustive list of practices that would not be considered Legitimate Use:

  • Using subscriptions for telemarketing or call centre operations;
  • Re-selling subscription minutes;
  • Sharing subscriptions between users whether via a PBX, call centre, computer or any other means;
Calling numbers (whether singly, sequentially or automatically) to generate income for yourself or others as a result of placing the call, other than for your individual business communications (and subject to Terms of Use); and Unusual calling patterns inconsistent with normal, individual subscription use, for example, regular calls of short duration or calls to multiple numbers in a short period of time.

Other practices may be relevant in determining Legitimate Use and Telly Connect reserves the right to take any unlawful, prohibited, abnormal or unusual activity into account in making its determination. Skype may at its option, terminate its relationship with you, or may suspend your subscription immediately if it determines you are using your subscription contrary to this FUP or Telly Connects Terms of Use. Where reasonable, Telly Connect will provide you with notice of improper usage before suspension or termination of your subscription and, if appropriate, may offer you an alternative subscription.

In line with company policy of continued improvement of products and services, Telly Connect reserves the right to alter product specification and prices without notice.