FAQ What types of payment do you accept?

We only accept payments Via Mangopay, they accept all major credit cards.

 
FAQ Can I connect more than TV at a time?

NO, you can only connect one TV at a time.

 
FAQ Can I move the box to another address?

Yes. You can take it where you like - even other countries, all you need is a good stable internet connection.

 
FAQ Can I shared my username and password?

No, You can have your subscription details on one IPTV box at a time. Every Telly Connect IPTV Set-Top box is registered on our system with it's unique MAC address, so even if you have shared your details it will not work.

 
FAQ Do I need a computer?

No. The IPTV Set-Top box simply connects directly to your router via Ethernet and directly to your TV via HDMI or phono plugs. No computer is required.

 
FAQ Do you offer a free trial?

Yes, If you have your own MAG254 or 250 IPTV box we can give you a three test account. We do not offer this on the Ultimate service.  We will also offer a full refund of the hardware only if you change your mind in the first 7 days. Refunds are only done when we revive your Telly Connect box back, in the same condition as it was sent with an RMA number from customer services.

 
FAQ Does the service consume a lot of data?

It depends how much television you watch each day but we strongly recommends that you have an unlimited data plan with your internet service provider.

 
FAQ Help, I can't find the answer to my question. What do I do?

Click on "Contact Us" and let us know what your question is. We'll get back to you with an answer as soon as possible.

 
FAQ How do I cancel?

As all of our Subscriptions are managed via PayPal, so if you have a Subscription for making regular automatic payments just log into PayPal account and cancel your subscription which will stop your payments right away. We would be very grateful if you would drop us an email as well, just letting us know you have cancelled, this is just so we can remove your Telly Connect box for the system.

 
FAQ How does Telly Connect provide the channels?

The simple answer is, We Don’t. Telly Connect provides the hardware. The software, channels are provided by a content provider, we have no control over their content or channels.

 
FAQ How much does UK Telly Connect cost?

A MAG254 IPTV Set-Top box stars from cost £77.91 (about 106€) with packages starting from £9.70 (about 13€) per month, renewable on a monthly basis and paid via PayPal. You can chancel this at anytime. Six monthly and yearly packages are available on request.

 
FAQ Is It Legal?

Our content provider complies with the Television without Frontiers Directive (TVFD) AVMS and the new Audiovisual Media Services Directive which also covers on-demand services which was applied by EU governments on the 19 December 2009.

We do not change or "alter” the content or add advertising. The content is delivered exactly as it is in that country of origin.

Free to Air UK content, such as BBC and ITV are transmitted with no encryption for UK viewers and we deliver this content to our customers with exactly the same conditions.

All content is streamed 90 seconds behind, we do not stream live real time content.

 
FAQ So exactly what TV channels can I access using your service?

More and more Online TV media is being made available on line every day; most of the channels are listed on our website which is constantly being updated, so keep coming back to see what’s new.

 
FAQ What are Bandwidth Subscriptions?

Bandwidth Subscriptions - Like all our subscription the monthly cost is not for the TV channels or service, but for the bandwidth need to stream them to you from the data center. This is independent of your Internet provider at your home. There are no bandwidth limits, you can watch as much or as little TV as you like for the fixed monthly subscription cost.

Remember this in independent to your internet provider at home, they mey have bandwidth limits on the service they provide you. If in doubt we recommend you contact them directly.

 
FAQ What are your service levels?

We will not enter into any contractual agreements regarding the provision of this service. However we achieve 99.9% up time. Most viewing problems are consumers internet related problems.

 
FAQ What is IPTV?

Internet Protocol Television (IPTV) uses Internet technology to transmit television programming to your TV or personal computer. Telly Connect uses a broadband Internet connection to deliver top Quality International programming directly without the need for a satellite dish.

 
FAQ What is the difference to the free boxes

Unlike some of the Android TV boxes out there the MAG254 Telly Connect box is not reliant on updating or downloading links from third party media players and providers like Navi-X, which is is a "content aggregator" app based around the Android OS system.

The MAG254 Telly Connect box simply gives you access to TV content using one of the most reliable IPTV systems on the market. SO no looking for lost or missing TV channels, NO cheap and cheerful Android boxes, thus age old saying is still true today, "You Pay for quality".

Remember, its quality that counts, not quantity! Many suppliers offer hundreds and hundreds of unstable channels you never need or will never watch, we just provide the ones you really want on the devices you already own at a PAYG price you will be happy to pay!

 
FAQ When will my order be delivered?

Specify delivery times according to the shipping options, type of product and destination.

 
Why is your service not available free?

Ok, we get asked this a lot, and we could rant all day long about this, but we won’t.

The Telly Connect service is NOT a "Content Aggregator" service. (Android) The payment you make to us is for the bandwidth to run the service, we do not charge for the TV service its self. IPTV takes up a lot of bandwidth, and its not free.

We also don't use Content aggregation, which is used on the low end Android boxes you see advertised for 129€/185€ with no subscription. This is because the box is normally using a FREE open system (normally Navi-X) which looks for user contributed playlist and content over the Internet to stream.
 
Yes this will give you an overwhelming amount of other user’s continent, but the problem you will find the links to your favorite TV channels may not be there for long, hence you will have to look and update to find another user/ feed.  This is why the seller will say the box is set for Auto Updates!...it needs to be.

See below one of the terms we have seen in a number of subscription free Android TV box providers.

"XXXXX is not responsible for the content provided for any add - ons/channels/links or the quality of any streams. If any links or live streams stop working there is nothing we can do as it is the nature of these types of links, usually new ones appear in Navi-x after a few days once they have been updated"
 

But, hay the service is free. But who you going to call when its gos off, or you need help!

IPTV Service

IPTV however is a different thing altogether. For a start the Set-Top boxes (STBs) are basically mini computers running Linix for their operating system, which is used by Banks to Bakers in the business market, so it’s very, very reliable.

All the content is provided by a "Content Provider", who we PAY to supply high quality streams to IPTV operators, which are rock solid, and more importantly, the channels, are there when you switch your STB on
.
IPTV operators (like our self) have cost for Data Centers, Servers, STB control platforms and the most important of all, bandwidth. (Can you imagine the amount needed to supply just a 100 customers?) All this goes to provide a rock solid, high quality, reliable IPTV service, every time you switch your Set-Top Box on.
.
So the next time someone tells you there Internet TV is rubbish, or your  IPTV services is expensive, just ask them what they have……We would lay money it’s an 125€ Android box!

Remember……"You Get What You Pay For"

Rant over…..lol

 
 
In line with company policy of continued improvement of products and services, Telly Connect reserves the right to alter product specification and prices without notice.